Cancellation Policy

Cancellation Policy

Last Updated: July 19, 2025

Introduction

At Bearhap, we know plans can change. We believe in clear, simple options for our customers. Please review our cancellation policy before placing your order, so you understand your rights and options.

Cancellation Within 24 Hours of Purchase

If you change your mind within 24 hours of purchase, you are entitled to a full refund. No questions will be asked. To cancel within this timeframe, contact our customer service team at [email protected] without delay. This policy applies to all orders placed on bearhap.com.

Cancellation Before Shipment

If your order has not yet shipped, you may cancel it with no penalty. Bearhap charges exactly 0% as a cancellation fee for orders cancelled before shipping. To request cancellation, send an email to [email protected]. Please include your order number in the request. Orders cancelled before shipment are refunded in full.

Refund and Return Policy

For all pre-shipment cancellations, Bearhap provides a 100% refund. If your order has already been dispatched, shipping and handling fees of $4.95 will be excluded from your refund. Refunds are processed only to the original payment method used at purchase. We do not offer store credit for cancellations. Refunds will be issued promptly once the cancellation is confirmed.

Rescheduling Option

If you want to postpone delivery, Bearhap offers delivery rescheduling for all orders. To arrange a new delivery date, email [email protected] with your order number and preferred new delivery timeframe. There is no fee for rescheduling before shipment. If you seek to reschedule after shipment, additional fees may apply.

Cancellation of Custom Orders

Bearhap maintains a strict policy for personalized or custom apron designs. No cancellations are accepted once production has begun. Production of custom aprons typically starts within 24 hours after order placement. Custom orders are clearly identified during the checkout process. This policy is final and no exceptions will be made for any reason.

Review Before Purchase

We encourage you to read and understand this cancellation policy before making a purchase on bearhap.com. By placing an order, you agree to all terms stated here. No exceptions will be made to these policies.

Customer Support

Bearhap values every customer and is committed to providing clear, timely service. For all cancellation requests and inquiries, contact us using the following:

  • Email: [email protected] (primary contact method)
  • Address: 85 River Road, Willington, Connecticut, 06279, USA
  • Phone: +12623319889
  • Business Hours: Mon – Fri / 9:00 AM – 5:00 PM Eastern Time

We commit to respond to all inquiries within 48 hours.